To help with troubleshooting problems with Dependency Map in Jira Cloud, you may need to access the app logs in Jira Cloud. In addition to this you can also enable app specific logging.

Accessing app logs in the Jira Cloud

Atlassian maintains an instruction here: Access app logs

Steps to download Dependency Map logs in Jira Cloud

This needs to be done with administrator permissions.

  1. In Jira, expand the left side navigation panel and click “…” to the right of “Apps” (which can be hidden, in that case:
    1. Click “More…”
    2. Click “Apps”
    3. Click “…” to the right of “Apps”
  2. Click “Manage Apps”
  3. Currently, this opens a page with “App management has moved to Administration”
  4. Click the “Take me there” button
  5. This opens a new tab with “Connected apps” selected
  6. Locate “Dependency Map for Jira (link viewer)“
  7. Click “View app details”
  8. Scroll down to “Logs access”
  9. Click “Download Logs”
  10. Preview the logs
  11. Click “Download”
  12. Share the downloaded file with Dependency Map support.

 

Enabling app specific logging

In addition to the logging in Jira, Dependency Map can log additional troubleshooting info to the browser console. This can also help with problems. Follow the steps below to enable and capture the app specific browser logs:

  • In Jira, expand the left side navigation panel
  • Click “Apps > Dependency Map”
  • Go to the address/location bar in the browser
  • Add /userconfig to the end of the address and press the Enter key
  • This shall open a page with the title “Raw user config editor” and with content such as:
{  "storedReleaseInfo": "v3.2.0-059715f"}
  • Edit it by adding to following – note the first comma “,”:
,"debugLevel": 1
  • Example content after editing:
{  "storedReleaseInfo": "v3.2.0-059715f",  "debugLevel": 1}
  • Click the “Save” button on the top right side
  • Navigate back to the previous page (the Dependency Map start page).
  • Open the browser “developer console”. Tip for how to: https://www.browserstack.com/guide/browser-console
  • Reload the page and check for error output in the console.
  • Save the console output and share with Dependency Map support.
  • When done with troubleshooting, navigate to the /userconfig and set debugLevel to 0, or remove the debugLevel entry.